ALPHA HOSPITALITY AUSTRALIA PTY LTD TERMS AND CONDITIONS

ABN 23 645 326 815

IMPORTANT NOTES:

Alpha Hospitality Australia strongly advises our clients to read through our Terms & Conditions. 

The information places accountability and responsibilities and highlights the contractual obligations specifically around OH&S and Work Health and Safety, Indemnities and Limitations of Liability, Contract Term and Renewals.

DEFINITIONS

A.H.A – Alpha Hospitality Australia

Agreement means the Terms and Conditions, together with the Quotation, as may be amended from time to time by Alpha Hospitality Australia. 

Term means 12 months, unless otherwise stated in the Quotation and/or acceptance of the proposal. 

Rollover means the continuance.

Decision Maker means the individual(s) listed in the Quotation authorised by the Customer to request changes or amendments to the agreed Services and Quotation. Additional to the client mentioned in the quotation the customer MUST provide names of other staff that can be authorised to adjust scheduling or services.

Compliance means as per The Australian Standards.A3 1851-2012

Costs Claims means, expense, remedy, proceeding, demand, action, claim, damage, or loss.

Customer means the individual or entity referred to in the Quotation. 

Services means all services provided by A.H.A., including any service described in the quotation.

Terms and Conditions means this document.

1. FINANCE

  1. Payment Terms:  During the booking process your payment will be processed by one of the following: EFTPOS, Credit Card or EFT. OR no later than 48 hours prior to the scheduled date of the service.
  2. Failure to comply with our payment terms will result in your canopy clean or service being cancelled and rescheduled resulting in possible Non-Compliance of your system.
  3. Credit Card Payments: ALL Credit Card payments processed through our Online Payment system will incur a surcharge Fee of 1.8%. Payments processed using our EFTPOS facilities will incur surcharges as follows: - EFTPOS 0.76%,   Visa Debit/Credit 1.53%, MasterCard Debit/Credit 1.53%. 
  4. If the scheduled services are cancelled within 24 hours of the confirmed date and time, then a cancellation fee of $285 + GST will apply.
  5. Under Work Safe Regulations, safe access to the work site is paramount for all service staff. This is an accountability on both the Landlord and the Tenant. Due to continued changes in Safe Access Laws the original quotation may need to include updated Safe Access conditions. When Service Staff are turned away due to unsafe practices a Call Out Fee of $285.00 + GST will be applied.
  6. If our Service staff cannot gain access to the venue as agreed with our Bookings Staff a Rebook fee of $285.00 + GST will apply.
  7. On completion of the scheduled works including receipt of full payment, you will be issued your Customer Care Package which includes a Certificate of Compliance, Service Report, and before and after photos.

2. OH&S AND WORK HEALTH AND SAFETY

  1. Under Work Safe Regulations, safe access to the work site is paramount for all service staff. This is an accountability on both the Landlord and the Tenant. Due to continued changes in Safe Access Laws the original quotation may need to include updated Safe Access condition. When Service Staff are turned away due to unsafe practices and are required to return to the venue, a Call Out Fee of $285.00 + GST will be applied.
  2. Due to OH&S Policies, ALL Utensils and Electrical Appliances are removed from the work area or disconnected. ALL pilot lights are turned off. ALL fryers are to be cooled down. Alpha is not responsible for any faulty Electrical Equipment.
  3. If the work area is not clear of utensils and appliances as agreed, Alpha will charge a $85 + GST fee, as this is not included in the scope of works.
  4. Fan Access:  For most cleans, fan access is sighted from the ground up. When our service men are on site, they will conduct a Risk Assessment and if the outcome is an OH&S issue with accessing the fan, additional costs may be incurred, such as the need for cherry pickers, booms, walkways, and safety platforms for safe access.
  5. Due to Environmental Protection Authority laws and compliance standards of cleaning filters, the process cannot be done on-site. If you haven’t already done so, we advise you to include filter exchange in your upcoming service. A filter exchange service is part of your Compliance.
  6. If you are on a filter exchange Service with A.H.A, the filter exchange will be added to your Certificate of Compliance.              
  7. A Casual filter exchange charge Fee will be added if you are not on a regular filter exchange with A.H.A. 
  8. The Client acknowledges that the services provided by A.H.A. may be dangerous as the services may involve the use of water near electrical appliances.
  9. The Client must provide Alpha and its employees, subcontractors, and agents, with a safe work area in accordance with all Occupational Health and Safety standards required by law to allow A.H.A. to supply the Services and Deliverables.

    3. SERVICES
    1. If the Customer wishes to increase or decrease the Service Frequency, an Authorised Person MUST submit a written request to A.H.A.
    2. If the Customer wishes to decrease the Service Frequency, and A.H.A.  reasonably believes that such decrease may result in excessive build-up in the system resulting in the risk of fire. A.H.A. may increase its rates for the Services. 
    3. The Customer will not make any Claim against A.H.A. related to any matter resulting directly/or indirectly from a decrease to the Service Frequency at the Customer’s request. 

4. COSTS/CLAIMS

  1. The Client releases A.H.A to the maximum extent permitted by law from all loss or damage caused by the negligence of A.H.A. or its employees, subcontractors, or agents or by any other reason whatsoever.
  2. The Client agrees to indemnify and keep indemnified A.H.A. from all claims, actions or proceedings for loss or damage to any persons or property arising from or incidental to this agreement.
  3. Fan Access:  For most cleans, fan access is sighted from the ground up, when our service men are on site, they will conduct a Risk Assessment and if the outcome and is an OH&S issue with accessing the fan, additional costs may be incurred, such as the need for cherry pickers, booms, walkways, and safety platforms for safe access.
  4. Your exhaust Fan has an IP rating of between IP44 – Dust Rating (can withstand splashes of water) up to IP56 – Water Rating (can withstand high-pressure water).  Alpha’s practice is to avoid using water, chemicals, and detergents on the Fan Motor.
  5. Flue Clean:  Our servicemen clean as far down the flue and up the flue that is accessible. If access panels are needed to gain access into the flue, the Servicemen will advise this. (Please see Australian Standards).
  6. The above does not include any extra work the service men may incur during servicing of the system.
  7. The Client releases A.H.A. to the maximum extent permitted by law from all loss or damage caused by the negligence of A.H.A. or its employees, subcontractors, or agents or by any other reason whatsoever.